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Frequently Asked Questions

Getting Started

• How do I download and configure LoboGuardian?
• How do I add Guardians to LoboGuardian?
• How do I initiate a Safety Session (timer session) in LoboGuardian?
• How do I make an emergency call to the UNM Police Department using LoboGuardian?
• How do I report a tip anonymously to the UNM Police Department using LoboGuardian?

About LoboGuardian

• What is LoboGuardian? How do I use it?
  
• What type of mobile devices does LoboGuardian support?
• Is there a charge to use LoboGuardian?
• What are some of the limitations of LoboGuardian?
  
• Can I use LoboGuardian outside of the UNM campus in Albuquerque?
• Can I use LoboGuardian from a land line?

Setup and Configuration

• Does LoboGuardian require GPS/location services to be enabled on my mobile device?
  
• Why haven’t I received the confirmation code when registering my phone in LoboGuardian?
• LoboGuardian won't install on my new phone; I get an error message. What do I do?
• How  is my  Smart911 profile use in  LoboGuardian? How do I update it?
• I forgot my LoboGuardian PIN. What do I do?
• I forgot my LoboGuardian password. What do I do?
• I forgot the answer to my LoboGuardian security question. What do I do?
• How do I change my phone number in LoboGuardian?

Guardians

• How do I add Guardians to LoboGuardian?
• Why do I get an error that says “invalid phone number” when trying to add a Guardian in LoboGuardian?
• How can I remove a Guardian in LoboGuardian?
  
• Can I add friends and family who are not part of UNM as Guardians in LoboGuardian?

Safety Sessions

• How do I initiate a Safety Session (timer session) in LoboGuardian?
• Do I have to enter a status when initiating a LoboGuardian Safety Session?
• In LoboGuardian can my Guardians see my location and status at any time?
• I am a Guardian and the Safety Session timer has expired. What do I do?

Emergency Communication

• How do I report a tip anonymously to the UNM Police Department using LoboGuardian?
• How will the UNM Police Department respond when I submit an anonymous tip in LoboGuardian?
• How do I make an emergency call to the UNM Police Department using LoboGuardian?
• If I use LoboGuardian can University Police track me whenever they want?
• Should I use LoboGuardian in an emergency?