Frequently Asked Questions
Getting Started
- How do I download and configure LoboGuardian?
- How do I add Guardians to LoboGuardian?
- How do I initiate a Safety Session (timer session) in LoboGuardian?
- How do I make an emergency call to the UNM Police Department using LoboGuardian?
- How do I report a tip anonymously to the UNM Police Department using LoboGuardian?
About LoboGuardian
- What is LoboGuardian? How do I use it?
- What type of mobile devices does LoboGuardian support?
- Is there a charge to use LoboGuardian?
- What are some of the limitations of LoboGuardian?
- Can I use LoboGuardian outside of the UNM campus in Albuquerque?
- Can I use LoboGuardian from a land line?
Setup and Configuration
- Does LoboGuardian require GPS/location services to be enabled on my mobile device?
- Why haven’t I received the confirmation code when registering my phone in LoboGuardian?
- LoboGuardian won't install on my new phone; I get an error message. What do I do?
- How is my Smart911 profile use in LoboGuardian? How do I update it?
- I forgot my LoboGuardian PIN. What do I do?
- I forgot my LoboGuardian password. What do I do?
- I forgot the answer to my LoboGuardian security question. What do I do?
- How do I change my phone number in LoboGuardian?
Guardians
- How do I add Guardians to LoboGuardian?
- Why do I get an error that says “invalid phone number” when trying to add a Guardian in LoboGuardian?
- How can I remove a Guardian in LoboGuardian?
- Can I add friends and family who are not part of UNM as Guardians in LoboGuardian?
Safety Sessions
- How do I initiate a Safety Session (timer session) in LoboGuardian?
- Do I have to enter a status when initiating a LoboGuardian Safety Session?
- In LoboGuardian can my Guardians see my location and status at any time?
- I am a Guardian and the Safety Session timer has expired. What do I do?
Emergency Communication
- How do I report a tip anonymously to the UNM Police Department using LoboGuardian?
- How will the UNM Police Department respond when I submit an anonymous tip in LoboGuardian?
- How do I make an emergency call to the UNM Police Department using LoboGuardian?
- If I use LoboGuardian can University Police track me whenever they want?
- Should I use LoboGuardian in an emergency?
